Handmade Jewelry Variations
The nature of handmade jewelry (gemstones, resin, beads, wire work, etc) has variations, imperfections, and differences. This is normal and to be expected in handmade jewelry. Refunds will not be considered for variations, imperfections, and/or differences.
All custom orders require a 50% deposit. Pricing and design details will be agreed upon before proceeding with the deposit and making of the custom order. Custom orders are not eligible for returns or refunds.
Returns and Refunds
Leo and Lynn Jewelry accepts returns and/or exchanges. Please contact us within 14 days of delivery. Ship items back within 30 days of delivery. Custom orders are not eligible for returns or refunds. Buyers are responsible for return shipping costs. If the item(s) is not returned in the original condition, the buyer is responsible for any loss in value and not eligible for a refund.
If your jewelry is damaged or broken, contact Leo and Lynn Jewelry via email to report the damage and request a repair or replacement. Leo and Lynn Jewelry offers free repairs when the damaged or broken piece can be repaired. Replacements are at the discretion of Leo and Lynn Jewelry, and dependent on supply availability. Leo and Lynn Jewelry will work with customers on a one on one basis to determine a suitable resolution for damages and broken jewelry.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Leo and Lynn Jewelry is not responsible for delays due to customs.
Leo and Lynn Jewelry will never sell your information. Customers will be notified of any security breaches via email.